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You can create a custom email address for your domain through your hosting account. This lets you use addresses like info@yourdomain.com or support@yourdomain.com for your business or website.

Before you begin

Make sure:

1. Your hosting account is active

2. Your domain is connected to your hosting account

3. Your domain’s email DNS settings are pointed correctly

4. You can access cPanel

Steps to create an email address

1. Log in to your SMWS client area.

2. Open your hosting service.

3. Click Login to cPanel.

4. Find and open the Email Accounts section.

5. Click Create or Add Email Account.

6. Choose the domain you want to use.

7. Enter the email address name, such as info or sales.

8. Create a secure password or use the password generator.

9. Set the mailbox storage limit if needed.

10. Save the new email account.

After your email account is created

Once the account is set up, you can usually:

• Access webmail

• Connect the email account to your phone or computer

• Send and receive email using your domain

• Reset the mailbox password later if needed

Common things to check

If your email does not work right away, review:

• Whether your domain is fully connected

• Whether email DNS records are correct

• Whether DNS propagation is still in progress

• Whether you entered the correct password when logging in

Tips for choosing email addresses

Common mailbox names include:

• info

• hello

• support

• billing

• sales

Choose mailbox names that are easy for customers to remember and trust.

Notes

Creating an email account in cPanel does not always mean email will work instantly. If your domain or email DNS settings were recently changed, it may take time for everything to begin working correctly.

Need help?

If you are not sure which email address to create or cannot get your mailbox working, contact support and we will help you set it up.